• Canada Select Rating Program (3)

Access Canada Rating Program

Between 15 and 20 per cent of the world's population has a disability. These people travel, stay at hotels and expect the best possible service. Access Canada is a national program that can help you and your staff to better serve the needs of seniors and people with disabilities.

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Approved Accommodation Program

You can't just buy the Approved Accommodation emblem proudly displayed at front desks across the province - you have to earn it! The Approved Accommodation Program is a standardized system that evaluates properties across Alberta for cleanliness, comfort and state of repair.

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Consumer Complaints

From time to time, the AHLA receives complaints from consumers about properties that participate in the Approved Accommodation program. The AHLA will not side with either the consumer or the property in a complaint, and does not have the authority to compel a property to act on a complaint. However, the AHLA encourages Approved Accommodations to address guest complaints in order for both sides to arrive at a mutually satisfactory solution.

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Eligibility for Government Highway Signs

Sometimes they need more than a map. You can point your guests in the right direction–towards your property–with a highway sign. Approved Accommodation inspections by the AHLA are a major criteria in the approval process to be eligible for highway signage by the Tourism Oriented Directional Signs (TODS) and Logo Signs Program.

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Green Key Eco-Rating

The Hotel Association of Canada's (HAC) Green Key Eco-Rating Program is a graduated rating system designed to recognize hotels, motels, and resorts that are committed to improving their fiscal and environmental performance. Based on the results of a comprehensive environmental audit, properties are awarded a 1-5 Green Key rating.

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Housekeeping Awards

The AHLA annually inspects participating fixed roof accommodations in Alberta. Our Quality Assurance Advisors normally arrive at a property unannounced to ensure that the standards of comfort and cleanliness they experience are what any visitor would encounter. These inspections form the basis of the selection of Housekeeping Award recipients. To qualify for an award, a property must demonstrate excellence in all categories of cleanliness, comfort and maintenance.

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