AHLA

Guest Safety Tips

Encourage your guests to follow the American Hotel & Lodging Association’s Guest Safety Tips.

  1. Don't answer the door in a hotel or motel room without verifying who it is. If a person claims to be an employee, call the front desk and ask if someone from their staff is supposed to have access to your room and for what purpose.
  2. Keep your room key with you at all times and don't needlessly display it in public. Should you misplace it, please notify the front desk immediately.
  3. Close the door securely whenever you are in your room and use all of the locking devices provided.
  4. Check to see that any sliding glass doors or windows and any connecting room doors are locked.
  5. Don’t invite strangers to your room.
  6. Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
  7. Place all valuables in the hotel or motel's safe deposit box.
  8. When returning to your hotel or motel late in the evening, be aware of your surroundings, stay in well lit areas, and use the main entrance.
  9. Take a few moments and locate the nearest exit that may be used in the event of an emergency.
  10. If you see any suspicious activity, notify the hotel operator or a staff member.

Be an Employer of Choice

"It is truly an honor to be recognized as an Employer of Choice. We take great pride in knowing we value not only the needs of our Guests but that of our Colleagues. This award makes us all feel proud to come to work each day. If it wasn't for the dedication of our entire Team we wouldn't have a place for our guests to come and enjoy."

- Jennifer Cavanaugh, Assistant Director, Human Resources

"Our Colleagues really are the foundation of The Fairmont Chateau Lake Louise."

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